In my particular restaurant, we have employees called "Keys". Basically, a Key is a person who excels at customer service, their job and can do several positions in the store. I am a Key. I can serve, bar tend, prep, dish wash and do Fry/Salad(busy ass back line cook position). I love that. It is a tough and honored position to have in a store. Because a Key can do all of these different positions they are honored occasionally with a high hourly wage and day where they work as the boss.
It is a difficult position to be in at times. For if you cannot handle being the boss for a day and then returning to your usual position amongst your peers, being Key is not for you.
There is one server that I work with, whom most of the restaurant despises. I have given him the benefit of the doubt. Tried to see the good side. Today, I failed and lost my temper. The bosses think he is great. He is not. He is a sub par server, not eloquent with guests and is lazy to the point of ticking off ever server he is stuck in a section with. Not to mention the hosts would love to string him up by his toes, upside down from a tree and beat him silly.
The other day, the bosses made him Key.
I will admit, minus his ability to speak to his co-workers correctly, he did a very good job. For once, I saw him bus tables, actually talk to guests and run food. I was impressed to see him actually working hard for a change.
Needless to say, he managed to basically tick off all of the servers tonight. I am glad I was boss lady tonight. The only thing I saw him doing wrong was marching down the server line and barking orders to clean this, stock that, like a drill Sargent. I am pretty sure I don't wish to be in his shoes tomorrow morning when he returns to server status.
I served this morning, bar tended in the afternoon and was Key at night. I had a busy day.
I ended up telling the new Key off in the morning shift. We were both serving and he snatched a tray of food, for my table, that I was going to run and told me to stand there and wait for the next food to come out of the window. Not smart. Being I am a natural red head, I am blunt to a fault and I have a temper to compile it all together. This is the response he earned.
"Don't tell me how to do my fucking job, (insert dumb ass' name here). Piss off!"
I went directly to my boss and said, "I let (insert insulting name here) tick me off and I let him have it. Just in case he says something to you. Not going to deny it. He deserved it. You can write me up if you want."
The new "Key" had no response. He is not used to people telling them what they think of him or his attitude. His eyes got wide and he looked shocked. If he knew me, he wouldn't be shocked at all.