This day started out normal. I was in a good mood. Business was steady. Not too much chaos. Hell, a nice looking man even asked for my phone number today. Then I got this table I am about to speak of.
The guests sat down and I politely greeted them. I took their order and took care of their every need. There was three of them and they each needed no less then six refills a piece. Everything went smoothly. All smiles. They had a very adorable baby girl. The Father was having difficultly getting his daughter in her car seat carrier. And here is what happened.
"Are you having trouble sir?" I ask, as I reach towards the car seat to help him figure out how to fasten it up.
"Don't touch my baby!" is snarled by the mother who was trapped near the wall.
I literally flinch. A simple, don't touch the baby, in a moderate tone would have sufficed. But she changed from a nice smiling customer to a psycho before my eyes.
I quickly moved my hands away from the car seat. I look at her and say, "I'm sorry. I was just trying to help him fasten her in."
"I don't care what you were trying to do. Don't touch my baby!" her voice gets agitated even more.
"I truly am sorry. I wasn't trying to offend."
"I don't care what you were trying to do. You don't just go up to someones baby and try to touch them. Do you have any idea what is on your hands after carried all of that stuff in there?" she questions me, as her voice gets increasingly louder.
"I understand. I have three boys. If it makes you feel any better, I wash my hands every time I enter that door and I just washed them before I came back out here." I stated.
She gets even more angry with me. "Just bring us our change we want to go."
At this point I am baffled. I didn't think I had done anything wrong and I believed I had handled the confrontation appropriately. I quickly brought them their change and went in search of a manager. I found him and told him. "If you get a complaint call later, it will be about me. I was just trying to help and this woman went crazy on me over her baby."
He proceeded to ask me what happened and I told him. I told him I thought she was psycho. Apparently they had came to the door and were listening in on my conversation. All hell broke loose when he went out there to talk to them. They proceeded to lie and say I was a shitty server the whole time. They said I never tried to apologize and got confrontational with them. That of course almost got me in trouble. Thank goodness, my boss knows me much better then that. The only thing I got in trouble for was for not taking him to the office to tell him what happened. Still, I have never had a guest go crazy on me before. Shook me to the core. I hate that about my industry. The customer is not always right. I am sorry, but guest or not, I feel they don't have the right to go ape shit on a server. So basically, I am just down right personally offended. I gave my night shift away. I was so mad that this woman was allowed to treat me like I was disgusting, accuse me of harming her child and got free food out of it.
Naturally, I didn't get a tip. Imagine that!